Shipping and Returns

All orders will be processed and shipped within 1-3 business days. We provide Expedited Shipping across Canada via UPS or Canada Post. We provide Expedited Shipment across the United States via USPS ad DHL tracked package. 

Items are sometimes shipped from multiple warehouses; therefore, it is possible that you will receive multiple shipments with multiple tracking numbers for your order. A tracking number will be auto generated and emailed once the order is processed. 

Canadian Customers

• British Columbia 2-5 business days delivery
• Alberta and Saskatchewan 2-5 business days delivery
• Ontario and Quebec 4-6 business days delivery
• Maritimes 5-7 business days delivery
• North West Territories 7-10 business days delivery

American Customers

• Anywhere in the Continental US 3-7 business days delivery 

🛍️ Shoekid Canada Return Policy

We want you to be 100% satisfied with your purchase! If not, you can return your item(s) within 30 days of purchase for a refund. Please review our return guidelines below:

✅ Return Guidelines:

• Items must be unworn, in their original condition & packaging 📦
• Final Sale items (clearance pricing) cannot be returned 🚫
• Items bought on sale or with a discount code can only be returned for store credit 💳
• A $10 restocking fee applies if more items are returned than kept in a multiple-item-order
• Please do NOT place shipping labels directly on the shoe box when returning items. A $20 penalty will apply for shoe boxes returned damaged, altered, or for shoes returned without their original box. 

🔄 Processing & Refunds:

• Returns take 5-10 business days to reach our fulfillment center 📅
• Once received, we will inspect & process your return 🛠️
• Refunds take 2-10 business days to reflect in your account (depending on your bank) 💰
• Shipping costs are non-refundable 🚚💨

🔁 Exchange Policy:

• We do not offer direct exchanges 🔄
• Instead, return your item for a refund and place a new order whenever you're ready 🛍️

📍 Return Address:

C/o ShoeKid Return Center ( Warehouse)
9990 River Way, Delta, BC, V4G 1M9, Canada 🇨🇦

🔗 How to Initiate a Return?

• Use our Automated Return Portal to start your return 🔄💻
• Enter your email & order number to get started

❓ Need Help?

We’re here for you! 💙 Reach out anytime at support@shoekid.ca and we’ll be happy to assist.